Well, my laptop is playing up and getting a bit old so I’m in the market for a new one. I only want to buy one with Linux pre-installed, not for any anti-Microsoft reasons as such but just so that it can be noted that there is a market out there for Linux computers. My current laptop was bought from Dell with Ubuntu installed on it, which has done me well for the last few years, so I decided to give them my repeat business. Checking their Linux website shows no current devices available, so I decided to try and contact them to see if there were any future plans.<\/p>\n
First off, when trying to contact Dell for any reason, they don’t supply an email address! I find this most bizarre as I don’t necessarily want to phone, snail mail, or chat online with a sales person. I bit the bullet and went to the online chat to ask the question and here is the conversation:<\/p>\n
<\/p>\n
| 13:46:21<\/td>\n | Customer<\/td>\n | Darren Poulson<\/td>\n | Initial Question\/Comment: Are you going to be offering any more linux (ubuntu) systems? I need a new laptop and would rather buy one linux installed<\/td>\n<\/tr>\n |
| 13:46:51<\/td>\n | System<\/td>\n | System<\/td>\n | You are now being connected to an agent. Thank you for using Dell Chat<\/td>\n<\/tr>\n |
| 13:46:51<\/td>\n | System<\/td>\n | System<\/td>\n | Connected with rayees_fatima<\/td>\n<\/tr>\n |
| 13:47:01<\/td>\n | Agent<\/td>\n | rayees_fatima<\/td>\n | Thank you for contacting Dell Sales Chat. This is Rayees Fatima, your Sales Advisor. Please give me a moment while I review your query. In order to serve you better, may I have your telephone number&email address, just in case of disconnection I can either call you or email you back. My email address XXXXXXX@dell.com and direct dial number XXXXX Ext: XXXXX<\/td>\n<\/tr>\n |
| 13:47:06<\/td>\n | Agent<\/td>\n | rayees_fatima<\/td>\n | no<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n So, a one word response from their sales team. I guess they must be very, very busy and don’t have the time to answer properly. Granted, they did actually answer my question, but a two letter answer is rather abrupt.<\/p>\n Needless to say, they won’t be getting any repeat business from me, and seeing as I generally get asked for advice on buying laptops and desktops they’re probably going to be loosing a bit more business too. Time to find somewhere else that sells linux laptops!<\/p>\n","protected":false},"excerpt":{"rendered":" Well, my laptop is playing up and getting a bit old so I’m in the market for a new one. I only want to buy one with Linux pre-installed, not for any anti-Microsoft reasons as such but just so that it can be noted that there is a market out there for Linux computers. My current laptop was bought from Dell with Ubuntu installed on it, which has done me well for the last few years, so I decided to give them my repeat business. Checking their Linux website shows no current devices available, so I decided to try and contact them to see if there were any future plans.<\/p>\n First off, when trying to contact Dell for any reason, they don’t supply an email address! I find this most bizarre as I don’t necessarily want to phone, snail mail, or chat online with a sales person. I bit the bullet and went to the online chat to ask the question and here is the conversation:<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[79,91,115,161,166],"class_list":["post-58","post","type-post","status-publish","format-standard","hentry","category-linux","tag-dell","tag-fail","tag-linux","tag-tech-support","tag-ubuntu"],"_links":{"self":[{"href":"https:\/\/60chequersavenue.net\/wordpress\/wp-json\/wp\/v2\/posts\/58","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/60chequersavenue.net\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/60chequersavenue.net\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/60chequersavenue.net\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/60chequersavenue.net\/wordpress\/wp-json\/wp\/v2\/comments?post=58"}],"version-history":[{"count":0,"href":"https:\/\/60chequersavenue.net\/wordpress\/wp-json\/wp\/v2\/posts\/58\/revisions"}],"wp:attachment":[{"href":"https:\/\/60chequersavenue.net\/wordpress\/wp-json\/wp\/v2\/media?parent=58"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/60chequersavenue.net\/wordpress\/wp-json\/wp\/v2\/categories?post=58"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/60chequersavenue.net\/wordpress\/wp-json\/wp\/v2\/tags?post=58"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}} |